n2uitive Insurtech

Project Overview

I served as the Product Manager for n2uitive, a cloud-based claims interview and recorded statement management platform tailored to auto, home, and workers' compensation insurers. The primary objective of this project was to provide claims organizations with a unified, secure, and efficient recorded statement solution that simplifies processes, reduces expenses, and adheres to industry-wide best practices.

Responsibilities

As the Product Manager for n2uitive, my responsibilities revolved around creating a user-centric platform that met the specific needs of insurance claims professionals. I collaborated closely with stakeholders, domain experts, and the development team to gain a deep understanding of the challenges faced by insurers in managing recorded statements and claims interviews.

Design Process

The design process for n2uitive involved comprehensive user research and iterative design practices. I conducted in-depth interviews and usability tests with claims professionals to identify pain points and opportunities for improvement in their current recorded statement workflow. Understanding the nuances of the insurance industry was crucial in creating a solution that would resonate with users and enhance their productivity.

The design process for n2uitive involved comprehensive user research and iterative design practices. I conducted in-depth interviews and usability tests with claims professionals to identify pain points and opportunities for improvement in their current recorded statement workflow. Understanding the nuances of the insurance industry was crucial in creating a solution that would resonate with users and enhance their productivity.

Based on the insights from user research, I crafted user personas and user journey maps to visualize the typical interactions and workflows of claims professionals using the platform. This process helped me identify key features and functionalities that would streamline their processes and improve their overall experience.

With the user needs at the forefront, I created user flows and product requirements that effectively translated client and user needs into tangible deliverables for the design and development teams. Th e designs were refined through iterative feedback sessions and usability testing, ensuring that the final solution met the unique requirements of insurance claims organizations.

Key Features:

The n2uitive platform offered a comprehensive set of features to support claims interview and recorded statement management effectively. Some of the key features I designed and implemented include:

1. n2record™: The cloud-based recorded statement solution, n2record™, simplified the statement workflow for insurers. Users could effortlessly record, store, and index statements within a secure statement library. The automatic indexing made the statements easily searchable and accessible, saving time and effort for claims professionals.
2. Secure Sharing: The platform enabled users to securely share statements with approved external parties and transcription services directly from the statement library. This streamlined the collaboration process, ensuring that stakeholders had access to the necessary information promptly and securely.
3. Insightful Reports and Analytics: n2uitive provided insurers with insightful reports and analytics, allowing them to gain valuable insights into statement practices. By analyzing this data, claims organizations could identify patterns, trends, and areas for improvement, leading to more consistent and accurate claim outcomes.

Impact and Outcome

Working on the n2uitive project allowed me to contribute to the development of a cutting-edge platform that addressed the specific needs of auto, home, and workers' compensation insurers. By streamlining the recorded statement workflow and simplifying processes, n2uitive empowered claims professionals to work more efficiently, reduce expenses, and adhere to industry best practices.

The user-centric design approach ensured that the platform resonated with its target audience, leading to high user adoption and satisfaction. The seamless integration of the n2record™ solution within the cloud-based platform provided claims professionals with a unified and convenient experience.

Overall, n2uitive's cloud-based claims interview and recorded statement management platform significantly improved the claims process for insurers, fostering better collaboration, transparency, and accuracy in claim outcomes. As the UX Designer for this project, I am proud to have played a pivotal role in enhancing the productivity and effectiveness of insurance claims professionals through thoughtful and innovative design.